How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way (ISBN=9781591844143) azw3 chm 地址 kindle 阿里云 下载 umd pdf

　　A simple, proven approach to improve accountability and your

company's bottom line.

The economy crashes, the government misfires, businesses fail,

leaders don't lead, managers don't manage, and the people we count

on for the results that affect our own performance don't follow

through, leaving us asking, "How did that happen?"

　All the surprises caused by a lack of personal accountability

plague almost every organization today, from the political arena to

every large and small business. How Did That Happen? offers a

proven way to eliminate these nasty surprises, gain an unbeatable

competitive edge, and enhance performance by holding others

accountable the positive, principled way.

As the experts on workplace accountability and authors of The Oz

Principle, the classic book on personal accountability, Roger

Connors and Tom Smith now tackle the next crucial step everyone can

take, whether as a manager, supervisor, CEO, or individual

performer: creating greater accountability in all the people on

whom you depend.

Connors and Smith have spent decades implementing their approach

to creating greater accountability in some of the world's most

admired companies. Through hundreds of successful client

applications, they have proven that organizational accountability

can be the single most important factor in ensuring a company's

success. Now, they present the Accountability Sequence, a

systematic and sensible approach that includes two essential

components: The Outer Ring, which reveals how to establish

expectations and positive accountability connections with everyone

in the Expectations Chain. The Inner Ring, which shows how to

manage unmet expectations when people fail to deliver and thereby

reverse the misfortune of missed results.

Using case studies, practical models, and self-assessments, the

authors make it possible for anyone to install accountability as a

central part of their daily work, their team's efforts, or an

overall corporate culture-and, in turn, increase profits and

generate better results.

INTRODUCTION

THE OUTER RING

FORM EXPECTATIONS

COMMUNICATE EXPECTATIONS

ALIGN EXPECTATIONS

INSPECT EXPECTATIONS

THE INNER RING

EXAMINE MOTIVATION

EVALUATE TRAINING

ASSESS ACCOUNTABILITY

CONSIDER CULTURE

CONCLUSION

APPENDIX

INDEX

　　Roger Connors and Tom Smith are

cofounders of Partners In Leadership, Inc., the premier provider of

Accountability Training Services around the world. With more than

seven hundred clients in fifty-six countries, they and their

associates train tens of thousands of people each year in the

proven concepts of accountability described in their books, The

Oz Principle and Journey to the Emerald City.

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书籍介绍

A simple, proven approach to improve accountability and your company's bottom line.

The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and the people we count on for the results that affect our own performance don't follow through, leaving us asking, "How did that happen?"

All the surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to every large and small business. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way.

As the experts on workplace accountability and authors of The Oz Principle, the classic book on personal accountability, Roger Connors and Tom Smith now tackle the next crucial step everyone can take, whether as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.

Connors and Smith have spent decades implementing their approach to creating greater accountability in some of the world's most admired companies. Through hundreds of successful client applications, they have proven that organizational accountability can be the single most important factor in ensuring a company's success. Now, they present the Accountability Sequence, a systematic and sensible approach that includes two essential components: The Outer Ring, which reveals how to establish expectations and positive accountability connections with everyone in the Expectations Chain. The Inner Ring, which shows how to manage unmet expectations when people fail to deliver and thereby reverse the misfortune of missed results.

Using case studies, practical models, and self-assessments, the authors make it possible for anyone to install accountability as a central part of their daily work, their team's efforts, or an overall corporate culture-and, in turn, increase profits and generate better results.